Refund policy

Returns & Refunds Policy
Last updated: 16/06/2025

30-Day Money-Back Guarantee

At The Apex Human/AIKYAM, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we’ll make it right with our 30-Day Money-Back Guarantee.

How It Works

  • Single Product Orders
    If you purchase one product and are not satisfied, you are eligible for a full refund (product price only).

  • Multi-Pack Orders (2, 3, or 4+ units)

    • We will refund the cost of one opened unit only (the “first unit guarantee”).

    • Any additional units must be returned sealed and unused in their original packaging to qualify for a refund.

    • This ensures you can try our product risk-free without being able to consume multiple units before requesting a refund.

Return Process

  1. Contact Us
    Email our support team at (team@theapexhuman.com) within 30 days of your order date to start your return. Please include your order number. No Returns without approval.

  2. Return Shipping

    • Customers are responsible for return shipping costs unless the product was damaged or incorrect upon arrival.

    • We will advise return address via email 

    • Once a return has been activated, customer has 5 business days to return if it goes over this the return and refund will be revoked and revised. 

    • For quality and hygiene reasons, we cannot accept opened or partially used units beyond the first eligible product.

  3. Refund Timeline
    Once we receive and inspect your return, refunds are processed to your original payment method within 5–10 business days.

Important Notes

  • Shipping fees (if any) are non-refundable.

  • Refunds are limited to one opened product per customer.

  • Orders outside the 30-day window are not eligible for refunds.

✨ Our goal is to give you complete peace of mind when trying our products. If you’re unsure, start with a single unit — and if you decide to stock up with more, you’ll still be protected by our first unit guarantee.

Exchanges

If you would like to exchange an item, the fastest way is to return your item first. Once your return is accepted, you can place a new order for the item you want.

Questions?

We're here to help — contact us anytime at (team@theapexhuman.com).

Response time: Within 24 hours during business days (Monday-Friday, 9am-5pm AEST).