Returns & Refunds Policy

Our 30-Day Try-It Guarantee

Trying a new supplement should feel comfortable. That’s why your first purchase of each AIKYAM supplement comes with our 30-Day Try-It Guarantee.

Try it in your own routine. If you’re not satisfied, email team@theapexhuman.com within 30 days of delivery, including your order number and the product you’d like refunded.

You don’t need to prove that it didn’t work, finish the pouch or send back the opened packaging.

What’s covered?

Single-pouch purchases

We’ll refund the price you paid for your first pouch of that product, including any applicable tax and after discounts. Your pouch can be opened, partially used or empty. No return is required.

Multipacks of the same product

Try one pouch first. We’ll refund that pouch under the guarantee.

Additional pouches from the same order can also be refunded if you return them sealed, unused and in their original packaging. Contact us within 30 days of delivery for return instructions.

Refunds are based on the discounted price paid per pouch, rather than the full single-pouch retail price.

Ultimate Transformation Stack

You can try one pouch of each product in the stack. Each product you’re purchasing for the first time is covered.

If you request a refund for part of the stack, we’ll calculate it using that product’s share of the discounted stack price. Where individual allocations aren’t shown on your order, we’ll allocate the discount proportionally using the products’ individual prices at the time of purchase.

Subscriptions

Your first purchase of a product is covered whether you choose a subscription or a one-time order. Repeat purchases and subscription renewals aren’t covered by this voluntary trial guarantee.

Requesting a refund doesn’t automatically cancel your subscription. If you’d also like to cancel future deliveries, tell us in the same email and we’ll help.

The guarantee covers one opened pouch per product, per customer, on their first purchase of that product.

How refunds work

For an eligible opened-pouch claim, we’ll issue your refund within 3 business days of receiving your request and the information needed to identify your order.

For sealed pouches being returned, we’ll issue the refund within 3 business days of receiving and checking them.

Refunds go back to your original payment method. Your bank or payment provider may take additional time to make the funds available.

Shipping and returns

Under our voluntary Try-It Guarantee:

• Original shipping charges are not refundable.

• You cover the postage cost of returning sealed, unused pouches.

• No return postage is needed for the eligible opened pouch because you don’t need to send it back.

Please contact us before sending a return so we can provide the correct address and instructions.

These shipping conditions do not limit your rights where a product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee.

Damaged, incorrect or faulty products

If your order arrives damaged, contains the wrong product or has another problem, email team@theapexhuman.com with your order number and a description of the issue. Photos, where practical, can help us resolve it.

We’ll assess the issue and arrange the appropriate remedy. Where a product problem is confirmed and a return is required, we’ll cover reasonable return postage.

Your consumer rights

Our Try-It Guarantee is an additional benefit. It does not replace or limit your rights under Australian Consumer Law or other applicable consumer laws.

If a product has a major problem under Australian Consumer Law, you can choose a refund or replacement. Other remedies, including compensation where applicable, may also be available.

The 30-day deadline, first-purchase restriction, opened-pouch limit and shipping exclusions in our voluntary guarantee do not restrict these statutory rights.

Need help?

Email team@theapexhuman.com with your order number. We’re here to help you work through the next step.